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DOMA & The Department of Veteran's Affairs

Learn more about how DOMA serves the VA through its Private Medical Records (PMR) program and see how our experience can make a difference for your agency.

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Million documents & Images processed

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Million Veterans Served

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Million Ongoing Transactions

Years of Experience in the Industry

LEARN MORE ABOUT DOMA

WHO IS DOMA?

We’re a Small Disadvantaged Business headquartered out of Virginia Beach, Virginia. We’ve been supporting the VA for the last 10 years and have been in business since 2000.

What is PMR?

The Private Medical Records (PMR) program accelerates the collection and adjudication of medical documentation from Veterans who have received medical care in the private medical community. Continue on to learn more about this program's success and how we've delivered transformative results on a small budget.

PMR Success Story

Sign Up for an Informative Webinar

Thursday, February 8th | 2-3pm EST

Join our team for an informative webinar that will take a deeper look into how DOMA has made a major impact on Veterans’ Claims Benefits through the Private Medical Records Program (PMR). We will be covering:

• Program Overview
• Software Platform
• Predictive Analytics

PMR PROGRAM HIGHLIGHTS

12 Day Claims Reduced from 120 Days

• PMR retrieves all records associated with a Veteran's private healthcare within a 12-day window
• This process originally took 120 days when done internally by VA employees

40% Total Cost Savings

• Reduction of roughly 40% from initial evaluation of what it was costing to perform these capabilities internally within the VA to what its costing to pay DOMA
• VA employees can focus on other claims development tasks

90% Claims Retrieval Success

• Of all requests developed on behalf of the Veterans each week, 90% of them result in a response from the private healthcare provider – receipt of private medical records or correspondence providing the reason why medical records aren’t available (VAF 21-0820)

The Veterans Benefits Administration (VBA) implemented the Private Medical Records (PMR) Retrieval Program to improve timeliness for the receipt of medical records in support of a Veteran’s or Dependent of a Veteran’s disability benefits, assist the VBA with claims development and to retrieve private medical records from Private Healthcare Providers in support of a Veteran’s claim
Prime program within VBA, Compensation and Pension
Competed as a Full and Open procurement in 2017
Began as Pilot Program in 2010, supporting 10 VA Regional Offices
After 2 Pilot Phases, the Program went National in 2012 supporting all 56 VA Regional Offices, 3 VA Pension Management Centers, and the VA Appeals Management Center

DOMA performs outreach to thousands of healthcare providers, release of information providers, and third-party organizations nationwide
This critical program utilizes the innovative DOMA Cloud technology platform, cleared personnel, and optimized processes to track down and aggregate sensitive information from diverse medical facilities across the country
The mission of the PMR Program is to streamline operations on the front-end, shorten the total disability claim processing timeline and allow for resource allocation within the VBA to focus on other claims development work
The PMR Program team develops approximately 5,000 VAF 21-4142s every week on behalf of the VBA

Read our PMR Case Study

“We are honored and privileged to serve our Veteran community through the PMR program since 2010 and are keenly aware of how this program will positively impact the claims process. We remain committed to serving our Veterans and beneficiaries with the highest level of quality and customer care. It’s an honor to receive this National contract for a 2nd term.”

Pat Feliciano

President & Co-Founder of DOMA

WHY CHOOSE DOMA?

Data Extraction

We’re continually evaluating new tools for machine learning – better ways to automate the process of data extraction
Our technology was born in the document management world
Through our diverse customer base we deal with a variety of document types and form types as well as different data capture requirements
We’re focused on data extraction of structured and unstructured data – primarily typed text but also handwriting as well

Workflow Automation

The DOMA Software Platform, DX, is a SaaS platform designed to modernize and automate business processes
We have an easily configurable workflow module that can scale as user adoption grows
Data extraction combined with workflow can automate front-end data capture through document access and delivery

Medical Records Collection

We combine people, processes, and technology to accelerate medical outreach and collection
We’ve created a central ingest point with our technology platform to act as a repository for all relevant documentation and supporting media
We record voice data for supporting communication and quality assurance

Transaction Based Pricing

Our technology platform is non license based
We base our pricing model on the number of transactions rather then the traditional seat model/annual maintenance

Digital Services

We have full service solutions from front end mailroom and central intake through digitization and high volume scanning
Our Digital Services are bundled with our workflow platform to create an integrated solution
We have experience with complicated programs handling complex content – both physical processing and electronic processing
We leverage our ISO registration to drive our Quality Management Program around PHI/PII data integrity, security, and privacy

ALIGNING WITH VA PRIORITIES

Areas of Focus

Accountability – there is a high level of accountability and transparency placed on DOMA regarding our performance on PMR

Every Day is ‘Day One’ – We are measured every day on our PMR program to provide the best level of value and outcomes on behalf of Veterans

SUPPORTING STRATEGIC GOALS

How DOMA Serves the VA

Goal 1 – xxx

Goal 2 – we are supporting an integrated delivery system by providing services in support of Veterans who receive specialty care from private physician practices

Goal 3 – We are ‘Veteran Focused’ with the level of accountability and transparency we are providing…we are value and outcomes driven

Goal 4 – Our use of innovation and technology to enable better collection of data on behalf of Veterans