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DOMA IS HIRING

Claims Support Representatives | Starting at $13.63/hr

Register for our Virtual Hiring Event | Interview on The Spot

Join Us at DOMA's VIRTUAL Hiring Event

Thursday, April 15th | 11 am

Online, Hosted Through Microsoft Teams

Join DOMA Technologies online for our upcoming Hiring Event. Apply online and sign up for a time slot. During the event, you will have an opportunity to learn more about the position and participate in an interview.

DOMA’s Claim Support Representative position supports our Private Medical Records (PMR) Program. We are looking to fill up to 30 positions so this is a great opportunity to join our team and support our nation’s veterans. Continue down the page to learn more about the position, pay, and benefits. 

ABOUT THE EVENT

AGENDA

At the Virtual Event:

  • Learn about DOMA Technologies
  • About the Job – Hear from DOMA Team Members Currently Employed as CSRs
  • The Hiring Process, Pay, & Benefits
  • Individual Interviews
  • Ask Questions about the Position

April 15th

Thu, 11am-12pm

Each time window will last 30-35 minutes.

There are six time slots:

11:00 am | 11:20 am | 11:40 am | 12:00 pm | 12:20 pm | 12:40 pm

After a 15 minute informational session, candidates will be directed to a virtual breakout room to individually interview with an interviewer. Once the interview is completed DOMA will contact candidates who are selected for hire within three business days.

I'd Like to Attend! Do I need to RSVP?

Yes, you will need to sign up for a time slot in order to participate in our virtual hiring event. Before attending the event you will also need to submit an official application and take the online skills assessment. Failure to complete both the application and the assessment before the event may result in you not receiving an interview. 

Claims Support Representative Job Description

Starting Pay: $13.63/Hour

+ $4.22/hour in fringe benefits

The Claims Support Representative I (CSR I) is responsible for processing medical record requests to include initiation of outbound calls and responding to incoming calls from private health care providers. Representatives must provide a high level of customer service, maximize productivity, perform heavy and accurate data entry of personally identifiable information, review medical records and other correspondence received from healthcare providers.

Responsibilities:

  • Act as a liaison between Veterans, Private Health Care Providers and Department of Veteran’s Affairs to obtain medical records.
  • Consistent and accurate data entry of personal health information and personal identifiable information
  • Provide medical release authorization forms to healthcare facilities to authorize release of patient private medical records
  • Communicating with healthcare providers via phone 
  • Ability to interpret Department of Veterans Affairs Forms 
  • Ensure all data entry is accurate and preform quality check of documents and related data within the DOMA software.
  • Ability to reference, interpret and apply frequent changes to VBA Private Medical Records (PMR) work instructions  
  • Ability to use various databases concurrently 
  • Prepping, scanning, and indexing US mail
  • Exposed to PHI & PII and expected to maintain confidentiality at all times; must adhere to HIPAA rules and regulations
  • Meet established productivity goals and quality standards
  • Regular and predictable on-site attendance 
  • Required to work outside of normally scheduled hours as mandated by client, project and/or workload (e.g. evenings, weekends, holidays and/or overtime)
  • All work is performed under constant supervision

Benefits

What Are the Requirements?

Entry Level | Minimal Experience

DOMA is a secure facility, meaning all employees must pass a background check and a drug test. Minimal experience is required and includes:

  High school diploma or equivalent

  • Minimum 2 years customer service experience; working with high volume computer entry
  • Prior call center experience preferred
  • Receive and maintain a favorable adjudication for a National Agency Check with Inquiries (NACI) background investigation 
  • Proficient in Microsoft Office Suite, Adobe and computer database software
  • Fluent and articulate in written and verbal English
  • Positive phone presence and high focus on customer service and quality
  • Able to multi-task a high volume of contacts and records and navigate a computer while on the phone with customers

Meet The CSR Team

The DOMA Experience

We pride ourselves on our energetic and supportive corporate culture. Our 4 core values drive the way we serve our customers, treat one another, and measure our success. We celebrate one of them every quarter and plan activities that help us live and remember these values on a daily basis. Those four values are IntegrityInnovationFun, and Community.  We are working hard every day to build an organization that values our employees and inspires them to use their talents in the service of our customers. Follow us on social media to see additional job opportunities and learn about our team:

Meet our President and CEO in his Boss' Day Interview

Play Video

About DOMA Technologies

DOMA Technologies delivers comprehensive and managed cloud services in support of federal, healthcare, state, local, education, and commercial customers. The DOMA 8.0 Content Services Platform is a powerful cloud-based Intelligent Platform that is delivered as a Software as a Service (SaaS) solution. Over the past 20 years, DOMA has built an unparalleled development team focused on cloud application development delivering all aspects of the requirement gathering, design, development, testing, and deployment. We assist federal, health, and private organizations to embrace intelligent automation and stay one step ahead.

DOMA is an Equal Opportunity Employer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

DOMA Technologies is an equal employment opportunity / affirmative action employer. Candidates are selected based on qualifications and defined requirements of the job, not based on race, color, religion, sex, sexual orientation, gender identity, national origin or any other protected status. Further, DOMA Technologies encourages United States’ Veterans and persons with disabilities to apply for positions for which they are qualified.

Reserve Your Slot for the Hiring Event

Yes, you will need to sign up for a time slot in order to participate in our virtual hiring event. Before attending the event you will also need to submit an official application and take the online skills assessment. Failure to complete both the application and the assessment before the event may result in you not receiving an interview. 

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