DOMA’s Commitment to Customer Service
Results in High Net Promoter Score

DOMA’s Commitment to Customer Service Results In High Net Promoter Score

High NPS Score

September 28, 2018

Virginia Beach, VA, August 27, 2018 – DOMA Technologies, a Virginia Beach-based company that specializes in cloud-based data and document management, announced today that it has achieved a Net Promoter Score (NPS) of 22, ranking high among the software industry standards. DOMA’s survey results were based on an extensive survey of DOMA’s customers including industries of healthcare, education, government, and commercial industry’s.

Developed by Fred Reichheld, Bain & Company, and Satmetrix, a Net Promoter Score is used to gauge the willingness of customers to recommend a company’s products and services to others. Survey participants were asked on a scale of 0-10, how likely they would recommend DOMA to a colleague or friend? Net Promoter Scores are based on a 200-point scale ranging from -100 to 100. A score in the positive is a strong indicator of customer satisfaction.

Participants of the survey were also questioned on other important metrics such as, how well does DOMA’s content services platform meets the needs of their business, as well as a text box to allow customers to freely express anything DOMA could do better. “Delivering the best service and experience to our customers is our top priority,” said Ian Checcio, VP, Sales, and Marketing. “It was great to see such a high response rate from our customers, as well as positive feedback on our customer service and software. “The survey also gave us ideas on how we could improve our customer onboarding process so that we can educate customers on the full spectrum of our services and how we can help their businesses in the future.”

About DOMA- Powered by Tech, Driven by People

DOMA Technologies (DOMA) was founded in 2000 as a Cloud-based document management company. Today DOMA delivers comprehensive solutions using the latest tools to help you collaborate with enterprise data. DOMA captures and transforms information through digital solutions using hyper-automation. Our data and document solutions pair traditional practices like scanning with advanced cloud technology to extract, convert, and visualize the data trapped in your documents. 

These services, along with the DOMA Experience (DX) software platform are designed to help support your organization’s Digital Transformation journey. With a considerable portfolio of governmenthealthcareeducation, and commercial business customers DOMA has the experience and infrastructure to deploy integrated solutions that address your business challenges with innovation. Contact DOMA to digitize your workflow; DOMA makes complex operations simple across a wide range of industries.

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