Case Study:
Virginia Housing Development Authority

Project Scope

Virginia Housing Development Authority (VHDA) offers the Housing Choice Voucher Program (HCVP) administered on behalf of VHDA by 36 Local Housing Agencies located throughout the Commonwealth of Virginia.


DOMA’s support included securely digitizing the contents of 1,750 boxes equaling approximately 4.8 million images for 36 housing agencies across the state of Virginia. 

Ahead of Schedule
0 Days

DOMA supported a 155% increase in volume from 685 boxes (2 million images) to 1,750 boxes (4.7+ million images). However, the entire project was still completed in 7 months and ahead of VHDA’s schedule.

Project Story

Virginia Housing Development Authority (VHDA) has implemented a company-wide “Go Digital” Initiative. DOMA ultimately won the competitive bid for Document Digitization supporting the VHDA’s Housing Choice Voucher Program (HCVP). This project required DOMA to collect, process, and return a large volume of highly sensitive individual paper documents held at 36 agency offices across Virginia.

This project required DOMA to collect, process, and return a large volume of highly sensitive individual paper documents. In addition to coordinating the intake of documents from many locations, DOMA adhered to strict processing guidelines in order to protect personally identifiable information (PII) and records subject to the Health Insurance Portability and Accountability Act (HIPAA).

Project Highlights

  • Performed all work within DOMA’s Virginia Beach based 30k sq ft Corporate Headquarters and 69k sq ft NARA compliant production facilities.
  • Alongside VHDA stakeholders, DOMA designed a logistics plan based on grouping VHDA agency locations by region and accomplishing multiple pickups and drop offs during each trip. Our team consolidated the project into 16 pickup trips and 15 drop offs. 

We are so happy to have made the connection with doma! I’ve been hearing great things about the project and your teams’ exceptional work. Although this one is coming to a successful close, I am certain of more opportunities we look to send DOMA's way.

Final Outcome

DOMA helped VHDA complete phase one of their Go Digital initiative and set the stage for future modernization. Today, the VHDA team now has instant online access to all their documents allowing for a more flexible hybrid workforce.

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