“We are honored and privileged to serve our Veteran community since 2010 and are keenly aware of how this program will positively impact the claims process. We remain committed to serving our Veterans and beneficiaries with the highest level of quality and customer care. It’s an honor to receive this National contract for a 2nd term.”
In support of the Department of Veterans Affairs, DOMA’s Claims Development program has positively impacted millions of Veterans. The Private Medical Record (PMR) project accelerates the collection and adjudication of medical documentation from Veterans who have received medical care in the private medical community.
Part of the disability process is the utilization of private medical records (PMRs) to establish continuity of treatment of the Veteran or claimant’s disability contention. This contract provides development assistance in obtaining PMRs that are required to substantiate benefit claims for Veterans and their families.
Under this contract, DOMA will continue to provide its secure cloud-based software platform as the comprehensive solution to capture, filter, index, and manage workflow; provide ad-hoc reporting, and securely routing all relevant medical documentation. DOMA was initially awarded the National contract in 2014 and is committed to providing enhanced process improvements and technology innovations to the program as the project progresses. Most of the work for this contract will be performed in DOMA’s Virginia Beach, VA facility, with a specialized workforce compiled of some of our nation’s veterans.
Claims Support Representatives from DOMA will provide development assistance which includes direct interface with 56 VA Regional Offices, 3 VA Pension Management Centers, and the VA Appeals Management Center as well as thousands of healthcare providers, the release of information providers, and third-party organizations nationwide. DOMA’s top goal will be to obtain private treatment records in under 12 days, which is less than half the time it took the VA to obtain records using traditional development practices.
“Our Undersecretary for Benefit’s top three priorities are: providing Veterans with the benefits they have earned in a manner that honors their service; ensuring we are strong fiscal stewards of the money entrusted to us while aggressively advocating on behalf of our Veterans, and fostering a culture of collaboration,” said Frank Kush, VA’s Program Manager. “Through this collaborative venture with DOMA, we are serving veterans in a timelier manner and at the cost of roughly 40% cheaper than our original business model.”
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