PMR: PRIVATE MEDICAL RECORDS
Retrieval and Scanning

Claims Support Representatives from DOMA will provide development assistance which includes direct interface with 56 VA Regional Offices, 3 VA Pension Management Centers, and the VA Appeals Management Center as well as thousands of healthcare providers, the release of information providers, and third-party organizations nationwide. DOMA’s top goal will be to obtain private treatment records in under 12 days, which is less than half the time it took the VA to obtain records using traditional development practices.

“Our Undersecretary for Benefit’s top three priorities are: providing Veterans with the benefits they have earned in a manner that honors their service; ensuring we are strong fiscal stewards of the money entrusted to us while aggressively advocating on behalf of our Veterans, and fostering a culture of collaboration,” said Frank Kush, VA’s Program Manager. “Through this collaborative venture with DOMA, we are serving veterans in a timelier manner and at the cost of roughly 40% cheaper than our original business model.”