An Introduction to Digital Transformation in the Workplace

Deploying these types of initiatives is not always easy. Digital transformation is fundamentally disruptive – it requires leaders to challenge the status quo, invest (sometimes significant) capital, and re-work business processes that may be deeply entrenched in the organization. There will be growing pains but keeping the big picture in mind is essential. Even in cases where human labor is displaced, the adoption of new technological strategies has the power to improve employee satisfaction. By eliminating rote tasks like indexing, scanning, and manually backing up files transformation initiatives can make powerful changes in day-to-day operations. 

Many fear this will lead to the complete obsolescence of people in the workplace, but in actuality, the elimination of easily automated tasks can pave the way for employees to work more efficiently and free up time for higher-stakes projects within the company. Digital transformation is not about eliminating the human touch, but instead about empowering people through technology to better perform their roles and consequentially improve the customer experience.

Leveraging the experience of a digital transformation partner or provider can fast-track your company in its evolution. The goal posts for digital transformation are always moving. Therefore, it’s important stay focused on long term goals and stick to a centralized strategy. When choosing a provider for any of your transformation projects you will want to look for the following positive indicators:

1. The provider is focused on your goals and how to support you at your current stage of growth.

Advertising and sales pitches might get you to the table, but if your technology provider isn’t taking the time to find out what your specific needs are, they may not be the right fit. Sometimes the larger companies are not equipped to provide the one-on-one attention you deserve. Likewise, some startups might lack the compliance and infrastructure to handle a bigger, more complex project. Seek a provider who can balance these two needs. Digital transformation strategy should be tailored to your pace of growth, fit within your budget, and address the areas of your business that will make the biggest long-term impact.

2. They understand not only what is happening now, but what the future will bring to the technologies they provide.

No one can predict the future, but it’s important to choose a transformation partner that is keeping ahead of the curve and continuing to challenge the capabilities of the technologies they offer. Don’t be afraid to ask what’s next for their company or to question how their service will continue to evolve as your needs change. In other words, beware of legacy software or complicated licensing requirements that won’t grow with you through the years.

3. They have a strong track record of success.

Every industry has different digital transformation and compliance needs. Ideally, you will want to work with a partner that understands the unique challenges you will face and has experience successfully deploying solutions for similar clients. For example, a government agency and a small legal office will likely have completely different timelines, goals, and compliance/security needs. Don’t accept a one-size-fits-all solution if it doesn’t align with your goals.