Every business and organization is different, but effectively managing information is a vital component of success in every industry. In the past, you may have heard of the term Enterprise Content Management (ECM). As businesses began to expand geographically and embrace digital technologies it became increasingly important to be able to share information globally via the internet. ECM is a strategy or platform that aims to contain and allow access to business data via a centralized repository. When paired with the Cloud, ECM was revolutionary for many businesses allowing for the more secure and effective storage of documents and data. ECM was the first step in trying to reconcile how a business used its data with the way that content was ingested and stored. This resulted in a more purposeful data/document lifecycle and ultimately a more efficient business model.
However, as the information landscape has evolved many businesses’ needs are outpacing the traditional ECM strategy. More data-driven applications, larger volumes of data, more nuanced inter-departmental relationships, and complex data regulations have led to the need for a more flexible approach. Enter the Content Services Platform (CSP). The CSP no longer focuses on attempting to gather all of a business’ data into one location but instead seeks to more intelligently connect information with the people who need it.
THE GARTNER REPORT
According to the Gartner Report, the industry standard for information management is undergoing a major evolution. The more flexible Content Services Platform is quickly replacing Enterprise Content Management in the lexicon of up to date businesses, but how are these two concepts different?
Storing all of your business information in a central repository is not enough. The key to deploying business information effectively is ensuring that useful information is in the hands of those who need it. A content services platform (CSP) takes your enterprise content management (ECM) strategy to the next level. A CSP is a more flexible and more fully integrated collection of services and strategies designed to meet a range of business needs across the organization. The goals of an ECM and CSP certainly overlap and for some, the terms are used interchangeably. Ultimately, the ECM is now widely viewed as an outdated strategy that defines a central document repository as the root of the solution and not just a branch. ECM is the single-use tool to a CSP’s Swiss Army Knife. Content services aim to integrate multiple tools and technologies as part of a broader strategy while Enterprise Content Management is more insular, typically depending on a single targeted application. The CSP is the next evolutionary step in the aim to better leverage business data.
Definition of Enterprise Content Management According to Gartner:
“The term enterprise content management (ECM) describes both a strategic framework and a technical architecture that supports all types of content (and format) throughout the content life cycle. As a strategic framework, ECM can help enterprises take control of their content. It can contribute to initiatives around transactional processes, compliance and records management as well as sharing and collaborating around content and documents.”
Definition of a Content Services Platform According to Gartner:
“A content services platform is a set of services and microservices, embodied either as an integrated product suite or as separate applications that share common APIs and repositories, to exploit diverse content types and to serve multiple constituencies and numerous use cases across an organization…Typical CSP use cases include document management, back-office processes, business process applications, records management, and team productivity.”
Content service platforms are all about collaboration. An effective CSP is designed to allow individuals and groups to view, alter, and gain insight from business data. A CSP combines and expands on all the document management capabilities of ECM like document management, workflow automation, and information governance. A CSP’s technical capabilities might include:
Data needs are continuously becoming more complex. An ECM focused strategy may no longer be enough, but integrating Content Services doesn’t necessarily require you to start over. DOMA offers migration services for those looking for a total swap, but additionally, many of our content solutions can be integrated a la carte. Whether you’re just getting started in your digital transformation or are looking to employ more advanced cloud services DOMA has the expertise to help.
DOMA’s DX platform is a SaaS solution that offers all of the latest CSP advantages. Flexible, customizable, and consistently evolving, DOMA DX can completely change the way your organization ingests, processes, and uses information.
As a Content Services Platform, our DX Software can help your organization effectively manage documents and add value to your Information Governance Program.
DOMA Technologies (DOMA) was founded in 2000 as a Cloud-based document management company. Today DOMA delivers comprehensive solutions using the latest tools to help you collaborate with enterprise data. DOMA captures and transforms information through digital solutions using hyper-automation. Our data and document solutions pair traditional practices like scanning with advanced cloud technology to extract, convert, and visualize the data trapped in your documents.
These services, along with the DOMA Experience (DX) software platform are designed to help support your organization’s Digital Transformation journey. With a considerable portfolio of government, healthcare, education, and commercial business customers DOMA has the experience and infrastructure to deploy integrated solutions that address your business challenges with innovation. Contact DOMA to digitize your workflow; DOMA makes complex operations simple across a wide range of industries.