Making the Most of your Modernization Budget

Should our company focus on Cloud or Digital Services?

September 14, 2021

When you’re looking to modernize, making the most of your budget is a matter of investing wisely. This means prioritizing the tools, technologies, and initiatives that will make the biggest impact. This is certainly easier said than done because digital transformation solutions are diverse and cover many areas of business.

A good place to begin is to determine whether you would like to invest in cloud services or digital services. These two branches of digital transformation are common starting points for many companies and encompass a wide range of business solutions. In reality, this isn’t a matter of “either-or”, you will want to strike a balance between the two. Comparing and contrasting these focus areas will help you determine which of the two is next in your digital transformation, not which is better.

In order to compare them, it’s key to understand how these two sets of services differ, and then define what specific initiatives fall under each category:

Digital Services

Content Digitization (Scanning & Conversion)
Data Extraction & Redaction
Data Visualization
Digital Mailroom

Definitions vary, but for the purpose of this blog, we will define digital services as the electronic delivery of data and content, typically using automation. Perhaps more telling, the goal of digital services is to make business information more transparent, make processes more efficient, and make data more valuable/useful. There is certainly some overlap with Cloud services, in fact, many digital services are delivered using cloud tools, but in the context of this article, they are more narrow in scope. Digital services often tackle more finite problems like back-filed paper documents or the analysis and visualization of specific datasets.

Cloud Services

Data Backup and Storage
Infrastructure as a Service (IaaS)
Platform as a Services (PaaS)
Software as a Service (SaaS)
Machine Learning & Artificial Intelligence

Cloud solutions are on-demand infrastructure, platforms, or applications provided by a third party such as Amazon Web Services (AWS). With cloud solutions, you leverage established digital tools and infrastructure in a scalable, online environment. Cloud solutions can be delivered within a variety of service structures, the most common being Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS). You can learn more about these service models here but these three models are essentially defined by how much of the solution is managed by the customer and how much is managed by the provider. A SaaS solution is the easiest to deploy/learn but the least flexible and an IaaS solution is the most configurable but requires more expertise from the customer.

Where do I Start?

The services you choose have everything to do with your individual goals and where you are on your modernization journey. Every company will have a different roadmap based on its priorities. This can make getting started to seem like a daunting task. Comparing and contrasting the benefits and challenges of implementing digital services and cloud solutions can bring some clarity.

Digital Services

Many digital service projects are non-recurring, making them a good choice when you have unallocated capital that may not be available in the future. For example, if you are a state or local government hoping to take advantage of the non-recurring funds offered by the American Rescue Plan Act, then digital services might be a good choice.

Benefits

Projects are faster to implement
Immediate Impact
Sets the Stage for Future Modernization Projects
Automation re-allocates human labor to more critical tasks
Improves information access & insight
See results in weeks to months
Generally lower cost and risk

Challenges

Ongoing maintenance to continue seeing benefits – for example scanning your documents is only effective long term if you also implement a paper-lite strategy.
Smaller Scope – While highly effective, digital services are typically more targeted in their results when compared to the enterprise-wide impact of the Cloud.

Cloud Services

Cloud solutions are key to establishing future adaptability. By migrating your workloads and data to the Cloud, you can minimize onsite storage and infrastructure investments. Likewise, because the Cloud is constantly evolving, you can take advantage of new technologies more quickly.

Benefits

Improved agility
Quickly scalable once established
Long-term benefits delivered for years and beyond
Improves competitive edge
See results in months to years
Reduces need for on-site digital infrastructure
Improves collaboration by centralizing and securing applications, data, and other business systems

Challenges

Difficult to Implement a full cloud migration is not a simple undertaking. It requires a lot of planning and initial resource allocation.
High Level of Expertise required – Cloud solutions are definitely not DIY and choosing the right provider and partner is essential.
Ongoing Cost – Cloud solutions are typically the pay as you go model, meaning that you will need to factor that into beginning a cloud project and balance it against other savings

Striking a Balance

As you define your modernization strategy, you will probably piece together elements that include both digital and cloud solutions. In many ways, digital solutions set the stage for more advanced cloud initiatives. For example, migrating your data to the Cloud to take advantage of improved compliance and disaster recovery first requires that your data exists in a digital format. Thus document conversion is the logical first step.

How can DOMA help?

DOMA can help your organization strategize and onboard the services you need to modernize within your budget. Learn more about how we can help you find balance in modernization in an upcoming webinar.

About DOMA- Powered by Tech, Driven by People

DOMA Technologies (DOMA) was founded in 2000 as a Cloud-based document management company. Today DOMA delivers comprehensive solutions using the latest tools to help you collaborate with enterprise data. DOMA captures and transforms information through digital solutions using hyper-automation. Our data and document solutions pair traditional practices like scanning with advanced cloud technology to extract, convert, and visualize the data trapped in your documents.

These services, along with the DOMA Experience (DX) software platform are designed to help support your organization’s Digital Transformation journey. With a considerable portfolio of government, healthcare, education, and commercial business customers DOMA has the experience and infrastructure to deploy integrated solutions that address your business challenges with innovation. Contact DOMA to digitize your workflow; DOMA makes complex operations simple across a wide range of industries.

Author:

Danielle Wethington
Director of Communications
DMT@DOMAonline.com

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Making the Most of your Modernization Budget

Should our company focus on Cloud or Digital Services?

September 14, 2021

Digital Services